Robert Van Osten
• We listen more. We listen more than we talk. We believe you know best what type of farewell fits the unique life of your loved one.
• For all of our quarter century of service, we have described our philosophy as “common sense” funeral service. This entails many things: we do not hide our prices, we believe in offering less expensive options, we support our local community by hiring local and buying local, we support countless organizations and charities.
• Common sense also means supporting American industry. We are the only Funeral Home in our service area to not purchase poorly constructed caskets imported from China. Yet our casket prices remain lower than most with our most expensive casket priced at $3,400 (By contrast, our biggest competitor prices their most expensive casket at $11,825.00, draw your own conclusion.)
• When it comes to honoring our Veterans, no other Funeral Provider comes close to our level of dedication and commitment. We take care of completing and filling out all of the necessary paperwork to insure that the family of a Veteran receives any benefits available. We insure that every Veteran receives an American flag and full military honors including “Taps” and formal presentation of our flag. We arrange for every family to receive the Presidential Memorial Certificate and every Veteran receives a hardwood flag case to properly display the flag. The flag case is free of charge for every Veteran served by the Countryside Funeral Home & Crematory. God Bless our Veterans!
• We welcome the opportunity to assist people whose financial circumstances or philosophy require modest spending.
• Items such as DVD tributes, Memorial Candles, Poster boards, Pall Bearer Gloves, and Religious Emblems are included in our fees and not “extra”.
• Proudly, we are the only funeral home in the area to operate our own Crematory. The Crematory is located, on premise, in our funeral home, not in a garage or warehouse. This offers a peace of mind that no other area funeral home can match. We know who is in the urn; WE WERE PRESENT FOR THE ENTIRE PROCESS. Every cremation service includes a wooden urn or credit toward another urn. For cremated remains being transported overseas, we provide a container suitable for inspection, if necessary.
• Funeral homes are infamous for declaring how long they have been in business; we are no different in that regard. We are justifiably proud of our over 155 year heritage (my great-great Grandfather began his undertaking business on Canal Street in Chicago in 1858!). Please know, however, our vision is always forward with a sincere desire to serve and not backward with a nostalgic fondness for what has been. Our family owned funeral home is small enough to know and understand your needs and provide unmatched personal attention.
• Our facilities are constantly updated and remodeled to make things as nice as possible for those we serve. There are no temporary walls to split visitation rooms in half (what a terrible practice!). All of our rooms have plenty of windows allowing the entrance of natural light. Virtually every family that we serve has exclusive use of a private lounge.
• Viewing and visitation are gatherings of family and friends who help survivors acknowledge the reality that a death has occurred. Viewing is available regardless of whether there is burial or cremation. Research supports the notion that both viewing and visitation help fulfill the psychological needs of those left behind. Seeing the body of a loved one may be one of the most important steps in moving towards the acceptance of the loss. There are some people that do not need to see the body of those that they love to work through their grief. However, a significantly high number of people have shown great difficulty in coming to grips with the death when they have not viewed the body.
Marcus C. Jaeger